IT Service Management
Efficient service management is crucial both to business success and for creating value for your customers. This also applies to people, suppliers, and partners, and provides th ability to collaborate quickly enough to provide excellent service experiences for customers and employees, all while reducing support costs.
Enterprise Service Management
In the era of digital disruption, enterprise service management is gaining ground. ESM is an approach that addresses the need to overcome business silos and promotes enterprise agility through the adoption of horizontal processes.
Knowledge Management
For efficient service management, having a shared space for process documentation is essential for building a knowledge base. The goal is to organize all information into one platform, and keep teams connected so they can collaborate across multiple projects.
Confluence together with Jira to build a knowledge base, speed up your processes and reduce the number of incoming tickets.
Configuration Management Database
A Configuration Management Database (CMDB) is central to IT Service Management. It provides a logical model of the entire IT infrastructure and stores status information about its various components and their relationships within the organization and throughout their complete lifecycles. The goal is to provide the company with the information it needs to improve its business decisions and follow ITSM processes efficiently.
Integration
To tailor each solution to the business’ needs and to promote a data-driven company culture, we will support with multiple types of integrations.
In addition to the 5.000 applications already available in Atlassian's marketplace, our consultants can help integrate the enterprise data needed to elevate the CMDB as a single point of truth within the organization.
The advantages of agile transformation
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Collaboration
Keep every person and every team connected and aligned no matter where they are. Give your team an intuitive remote workspace, a meeting point for knowledge and collaboration.
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Velocity
Create customer value through an efficient service experience at affordable processing costs.
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Visibility
Track all activities through an open, collaborative platform, and gain a holistic view of your projects.
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Customization
Promote collaboration without losing autonomy. Every team is different and needs solutions tailored to their particular needs.
Availability & Visibility
For a holistic overviewview of your IT, an integrated monitoring and performance management with all company data at a glance is mandatory.
APM
Performance
ITOA
Performance data coming from multiple systems and platforms is analyzed quickly and holistically with intuitive and immediate graphical representations.
Service Management
When implementing enterprise projects, you can rely on our team of ITIL, Agile and Prince2 certified consultants. Take full advantage of the Atlassian Cloud suite to structure, speed up and automate your business processes.
Log Management & SIEM
NetEye offers a privacy-compliant information security quality management to ensure confidentiality, integrity, and availability of your company information.
Facts and figures
400
... companies that monitor their business processes with NetEye
30,000
... service checks performed daily by NetEye
1,125
... active contract agreements
25
... % growth for our IT System Management Division
8.5
... the level of customer satisfaction on a scale of 1 to 10
45
... new appliances deployed in 2017