Field Service

  • Offer proactive support

    Ensure consistent and reliable operations by predicting, detecting and resolving issues before customers even notice them. Analyze data from connected devices and take action before malfunction symptoms turn into a real problem.

  • Optimize intervention programming

    Win customer trust and loyalty by scheduling the best resources available and ensuring technicians have the right information and tools they need to fix problems the first time. Optimize resources and costs by sending technicians where and when they are needed most.

  • Collaborate from anywhere

    Enable field workers to troubleshoot issues in real time with Dynamics 365 Remote Assist, through the help of HoloLens devices or even on Android and iOS.

  • Enable a dynamic learning and support model

    Help your field technicians perform complex tasks through detailed holographic instructions with Dynamics 365 Guide. Enhance learning, standardize processes, and provide detailed instructions to employees right on the spot.