Customer Service

  • Fast and personalised service and support

    Increase customer engagement, intelligently manage service and support requests and improve the performance of customer service agents. Personalise support with tailored experiences, supported by 360° customer views.

  • Drive agents to optimal results

    Dynamics 365 Customer Service guides agents toward appropriate actions, with detailed information delivered at the right time and through a single interface.

  • Personalize customer interactions

    Automate self-service with virtual agents and advanced knowledge base portals. Analyze customer interactions in real time and provide agents with the context they need to steer conversations towards a positive resolution.

  • Listen to your customers

    Track customer satisfaction by collecting feedback via email, SMS, and the web even on your mobile devices. Identify areas for improvement to increase your customers' satisfaction.